MSBA-HTM, Guest Services at Hotel Heron

For Jelena Prstojevic, the Virginia Tech MSBA-HTM program honed her analytical and strategic thinking skills while enabling her to gain deeper insights into global hospitality trends and sustainable practices. The strong focus on innovation, leadership, and data-driven decision-making shaped her problem-solving approach and inspired her vision for the industry’s future.

Equally impactful was the program’s diverse, collaborative environment. Working alongside peers from different cultures and backgrounds broadened her perspectives and strengthened her ability to collaborate across borders, an essential skill in today’s interconnected world.

Reflecting on her journey, Prstojevic encourages anyone considering the program, but hesitant about timing, to embrace the opportunity. “This program is designed for individuals who are passionate about the hospitality and tourism industry and are ready to grow both personally and professionally,” she says. 

“Whether you're looking to move into leadership roles, start your own venture, or contribute to sustainable and innovative practices in the industry, this program provides the tools, knowledge, and network to help you succeed.”